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Merchant Ratings
Past 3 Months Past 6 Months All-time
Positive (4 or 5) 0 0 7
Neutral (3) 0 0 0
Negative (1 or 2) 0 0 3
Total Reviews 0 0 10
Avg Rating Not Rated
 Not Rated
 4 Star Review
3.90
Address: 59 Windkist Farm Rd
North Andover, MA 01845 - US
Website: http://www.racksforall.com
Business Hours: 9-5 Eastern M-F - 800 # 24X7
Sales Phone: 800-680-9568
Service Phone: 800-680-9568
Sales Email: sales@racksforall.com
Cust Service Email: greatservice@racksforall.com

racksforall.com

http://www.racksforall.com


Sort Reviews by: Date Rating
Date Reviewed: 12/04/2009
KGD from MA
Member Since:
12/04/2009

View Member's:
Reviews 		I found customer service extremely courteous and prompt; I found their website very easy to navigate. My problem (which I suspect other customers share) is that Racks for All will bill your credit card (as they did mine) immediately, even though the product is not yet available for shipment. I explained to customer services that I find this particular practice a bit "unprofessional." And while they immediately responded to my problem, they really didn't offer a good solution, which is, do not bill my credit card until the product ships. The two solutions they offered were: they will cancel my order, or I can wait for the product to ship but they will bill my credit card immediately. I hope they change their billing practice because I would really like to give them a ONE OF THE BEST rating Overall Rating
2 Star Review
 
Date Reviewed: 05/03/2007
brianp from unknown
Member Since:
04/17/2007

View Member's:
Reviews 		So far so good. Overall Rating
5 Star Review
 
Date Reviewed: 02/12/2007
stephenw44 from unknown
Member Since:
01/27/2007

View Member's:
Reviews 		Appeciate quick response to email inquiry, and the site layout was easy to get thru. RacksForAll had the best pricing available. Recommended. Overall Rating
5 Star Review
 
Date Reviewed: 12/17/2006
corona5555 from DE
Member Since:
12/17/2006

View Member's:
Reviews 		Racks for All offered the best prices on the item I was looking for, they ship quickly and they have exemplary customer service. When my order arrived, there was a part missing from the box. I emailed Racks for All and received a prompt, courteous response. The customer service agent followed up with me by email several times and shipped a replacement part out promptly. I will definitely do business with them again. Overall Rating
5 Star Review
 
Date Reviewed: 09/13/2006
chriskurowski1 from MI
Member Since:
09/04/2006

View Member's:
Reviews 		The reviews made me cautious of buying from this website. Overall Rating
5 Star Review
 
Date Reviewed: 09/06/2006
gtp99red from unknown
Member Since:
08/28/2006

View Member's:
Reviews 		Covoluted discount approach - free shipping only applied to items over $50 but if you order a $50 and a $20 item, they charge you shipping on the $20 item even though it is in the same shipment.
Retailer Response (09/10/2006): We appreciate this feedback. Items under $50 are difficult to economically deliver free. The current free shipping approach is due to a limitation in our e-commerce storefront. A upgrade that is scheduled soon will allow us to resolve this issue by offering free shipping over a certain total purchase amount, even if the components of a total purchase fall under the $50 threshold. 		Overall Rating
4 Star Review
 
Date Reviewed: 08/30/2006
customer P from DE
Member Since:
08/30/2006

View Member's:
Reviews 		(Edited September 05th by customer P)  The product arrived damaged - not clear if it was damaged in transit or damaged prior to shipping. Despite an urgent need, racksforall refused to expedite shipping of a replacement - even when I offered to pay for the second product (other than expedited shipping) while they waited for the initial product to be returned and investigated. Don't rely on them if you need something unbroken by a certain time - you'll get no help! My addition following merchant response: I greatly resent the implication that I used rude or obscene language. I do acknowledge saying the responsible party should "eat the costs" of expedited shipping - hardly a colorful phrase. I believe Racks-for-All should have accepted responsibility for failing to deliver the product as ordered. Instead, they casually said "we can't prevent all damage in shipment" and would not expedite a replacement. I found the same product on another web site for $20 less, and ordered it from them instead.
Retailer Response (09/03/2006): As reported, this bunk ladder unfortunately arrived damaged. We offered to ship a replacement ladder out the same day by UPS Ground from CA. Since the ladder in question ships Oversize 2 (equivalent to 70 pounds), we could not reasonably express the replacement at our expense. 2 day shipping would have cost 2 times the value of the order. Once it was clear we could not express a replacement, this customer became angry and verbally abusive, telling us to \\\"eat\\\" the overnight expenses along with other colorful language. We issued a 100% refund the very same day. The customer ordered the product from a second supplier, shipping UPS Ground. Sometimes you cannot win, even when trying hard to do the right thing. 		Overall Rating
2 Star Review
 
Date Reviewed: 07/17/2006
swjacobs from unknown
Member Since:
07/08/2006

View Member's:
Reviews 		Good site, price, discount and free ship. Couldn't ask for more. Overall Rating
5 Star Review
 
Date Reviewed: 05/12/2006
NOXC4HERE from unknown
Member Since:
05/12/2006

View Member's:
Reviews 		I ordered the xc4 bike rack on April 2,2006. racksforall took my money April 3,2006, I still do not have my rack and they cannot give me a ship date. Some story about a dock workers strike. It is funny that I haven't heard about it in the news. These racks are unavailable. They cannot be bought anywhere. The last review by Lexcrosset is bogus because he is from racksforall. I would not buy a swagman rack, you may never get it.
Retailer Response (05/31/2006): It is disappointing to receive a review like this when we work so hard to give our customers great service. We ship 95% of our orders within 2 business days following the receipt of an order. Because Swagman delayed their delivery of this new product (the XC4), we offered this customer: 1) immediate order cancellation/refund, 2) substitution of similar product, and 3) weekly status updates via email. All customers have decided to keep their place in the order line for this product, including this one. The product began shipping on 5/26/06. It is frustrating to receive a rating like this when we have tried very hard to deliver a new product that has been delayed at an excellent price with frequent communication to our customers. 		Overall Rating
1 Star Review
 
Date Reviewed: 04/24/2006
annebliss from MN
Member Since:
04/08/2006

View Member's:
Reviews 		So far so good Overall Rating
5 Star Review
 
In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.
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